Refund policy

All returns must be pre-approved by Ora Boutique before any refund. Only authorized items will be accepted for return and refund.

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1.⁠ ⁠Returns
Customers may request a return of one or more items within 14 days of receiving their order, provided that:
• Products are in perfect condition, complete with all accessories;
• Items are in the original packaging and/or bag, undamaged and unaltered;
• There are no signs of use.

Returned items must reach our facilities within 20 days of the original delivery.

Acceptance Conditions
Only complete orders will be accepted for return, including promotional items. Items showing signs of use, incomplete, scratched, damaged, without original packaging, or missing tags will not be accepted, and the customer will lose the right to a refund. In these cases, customers have 10 business days to collect the items, with shipping costs borne by the customer.

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2.⁠ ⁠Refunds
After receiving and inspecting the returned items, Ora Boutique will inform the customer of the approval or rejection of the refund. Refunds are issued only after approval.

If approved, refunds will be processed within 14 business days after the return reaches our warehouse.

Refund Methods
• Credit card payments: refunded to the same card and reflected in the next statement.
• Multibanco (bank transfer) payments: IBAN will be requested to process the refund.

Note: Shipping costs are non-refundable unless the return is due to an error on Ora Boutique’s part (e.g., incorrect or damaged item).

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3.⁠ ⁠Return Shipping Costs
• If the return is the responsibility of Ora Boutique, we will cover the shipping costs.
• If the return is the customer’s responsibility, shipping costs will be borne by the customer.

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4.⁠ ⁠Exchanges
Currently, Ora Boutique does not offer direct exchanges. Customers can request a refund and, if desired, place a new order on the website.

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5.⁠ ⁠Contact
To initiate a return or ask questions, please contact us at info@ora.boutique. Our team will gladly assist to make the process as simple and transparent as possible.