At Ora Boutique, we are dedicated to ensuring that every order is delivered with the utmost efficiency and security, reflecting the care we place into every detail.

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1. Processing Time

All orders are prepared within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the following business day.

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2. Shipping within Portugal

Shipping is free across the entire national territory. Orders are shipped via CTT, with an estimated delivery time of 1 to 3 business days after the order preparation period, depending on the delivery address.

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3. International Shipping

For international deliveries, we ship with DHL, ensuring both speed and reliability. The estimated delivery time is 3 to 7 business days, depending on the destination country and possible customs clearance processes.

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4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. This number allows you to monitor the status of your shipment in real time.

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5. Shipping Address

Customers must ensure that the shipping address provided is both correct and complete. Ora Boutique cannot be held responsible for delays or lost packages resulting from incorrect or incomplete addresses.

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6. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us immediately at info@ora.boutique. Our team will liaise directly with the carrier to resolve the issue as quickly as possible.